Grand Plaza Serviced Apartments ★★★★

Room big enough, facilities are sufficent, location is very good (central, circle, district line in a short distance). Easy to reach by bus also. Close to markets, resturants, pubs. Room daily cleaned

Room and main door of the hotel is very far due to building design (horizontal). Hotel is a combination of 2-3 buildings. Number of lifts are enough but there might be an additional exit at least. Beds are too short, 190 cm. My legs was always out of bed. For extra10 cm you may save some money but customers satisfaction is going down. As a tourist who walk all day good sleep is essential.

There were 6 adults in 2 bed ensuite rooms with sofa bed. All had comfortable beds. Good location easy transport buses and 2 tube stations

Aptartment was suitable more for 5 not 6 sitting area was small. Kitchen area had no work space instead of dishwasher better with cupboard for storing food.

The tube bayswater is 5min walk away and space was really clean.

Couch was as second bed and it wasnt comfortable at all.

Location was superb. Near to all facilities. Restaurant, laundry, cafe, train and bus station all within walking distance.

Nothing

Location was great with Bayswater and Queensway Underground stations only a few minutes walk away. Bed was comfortable, shower hot.

Reception staff were indifferent and not welcoming. Apathy of the front desk staff did not change during our stay. Minor frustrations such as having an ironing board but having to ask for an iron. Having a kettle, but no toaster didn’t make sense given we had reasonable cooking facilities.

Spacious, good location & clean

The decor in the room could go with been updated, holes in the carpet, net curtains looked yellow

The staff was welcoming and always friendly we asked for some milk and we left our bags after checkout for a couple of hours at no extra cost. I recommend.

Big room

Unfriendly staff, upon arrival the one who welcomed me snorted at my broken English, they didn't even answer the greeting in the morning. (To be fair to the truth except one, the non-English one) For the rooms too much carpet and dated furniture

Central

close to 2 tube stations, hyde park, restaurants

small rooms for 4 adults, sofà bed uncomfortable

Excellent location with 24 hour reception desk. Rooms are well equipped and clean. Beds comfy and consider it good value for 6 person stay. A number of popular restaurants within a couple of minutes walking distance and good tube links. Would recommend this property

Clean - location is very good - in a quiet area walking distance to restaurants and supermarkets and gift shops We took a family room with two double sofa bed on the ground floor with air conditioning ( upgraded from the hotel) There was one bathroom and kitchen with kitchen untendils. WiFi was very good Reception employees were very kind and helpful

Main bed mattress was worn with respect to confort. Air conditioning wasn’t cooling enough although we asked for maintenance but they didn’t change a lot If you are used to AC THEN THIS IS NOT GOOD FOR YOU SPECIALLY DURING SUMMER walls and windows are not sound proof u can hear anything in the living room and people passing by next to you room Chairs of the dinning table needs to be replaced you feel like sitting on the wood not sponge

Only thanks to person who cleans our room.That is it.I have not slept only with my underwear since I was a kid which make me remember old days...

The moment I gave my card the nightmare begin... Check your room first !First of all We get room but It was like a sauna where you can not stay and there was a cheap fan on the floor.I asked for another room and 1 st room was at ground floor where you get moisture and 2nd room was smaller and not really good but with air condition.So we ask for a better room once a customer leaves then we had to get the room like a sauna.Also We have been told that 4th person would be charged for extra bed which is £15 but they do favor and not charged??? I paid for 2 adult and 2 kids for the room weeks ago ! I wanted to cancel If we dont receive a room with air condition and share my experience with booking.On second day we didnt get another room and waşted 3 hours to get a call from lobby.Of course I did call and the lady who is the manager told me to order an air conditioner for £50 each day and she said their customer order it before stay and she told me twice.I knew this kind of management would ask for anything If you have in need.I think they do this people like us.I feel they cheat because I had another family with us who get 2 kids and 1 adult with air condition without ordering and making payment for it.I had a terrible mistake not to cancel it and believe people at lobby also booking agent is not very helpfull.These people is ignorant.Last suggestion If you like to stay with your underwear during or have allergy stay away from rooms with plastic carpet which make our friend sick all day.What else .... A disaster with an expensive hotel.

Location

No aircon . Super hot. Like sleeping in a sauna. Many complaints mostly ignored or weak excuses. A fan only supplied on the last of 3 nights. Only reason we did not leave was loosing 100pc cancellation fee. STAY AWAY

The kitchenware is enough to use. Rooms are relatively large. Bath in the bathroom which is good.

Not good ventilation. Very hot inside the room during the day, inevitably. Some rooms have oblique floors. Two single beds splice together instead of one double bed.

The location is good. Some nice places to eat around.

The hotel staff is totally non-cooperative. At the check in, we upgraded our room to a three bedroom flat from a family suit and as per the sheet of charges at the reception, the difference in the room price was £100 but the lady after looking at us that we are family of 6 said, it would be £160 per night extra as the sheet is just usual and it depends on daily basis what is extra per day. Why would you have the sheet then. We arrived at 10 am after a long 10 hour flight and the lady said check in time is 2 30 pm so we had to roam around the city with lousy faces and with small children youngest one aged 10 years. They hold a £200 deposit on check in and they charged me £200 for 2 hours late check out as they charge £100 per hour for late check out. Although being a genius member at booking.com I was allowed late check out but the lady at the reception who is the manager said that is yours and booking.com issue we charge as per our policies. They do-not provide proper cleaning. They do lite cleaning daily which is just doing the beds and a full cleaning every 3rd day and if you want a full cleaning daily it is £30 per day. They dis not cleaned our dishes. The rooms are old with stinky carpets of the room. Our three bed room flat had un even floor where the dining table was so things would fall off the table. Will never stay here again.

Only the location

Didn’t like the rooms at all. The whole vacation was spoilt because of the room we got, we didn’t travel half the way around the work to be in a room which is in the basement of the building It was so so small not even close to what we saw on the pictures extremely disappointed.

Very bas signal for the wifi especially at night. Also the staff were unfriendly, I was blamed for not asking to have tags for my luggage at check out though the porter didn’t offer or mentioned it is necessary when he was putting my luggage just next to the reception.

They asked for a deposit of 200 pounds, extra besides the fee we had agreed through your webpage; 200 pounds which I still haven’t gotten back from them.

Location, proximity to Queensway station (Central line ), Bayswater (circle, district), Paddington station, many restaurants, eateries, supermarkets, Kensington Park, 24 hour desk... housekeeping service...

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